FAQs
Location
YES! We now have two locations!
• Gautier, MS
2201 HWY 90
Gautier, MS 39553
• Cleveland, MS
166 Northsharpe Ave
Cleveland, MS 38732
Hours
Gautier, MS location: Monday-Friday 10am-6pm, Saturday 10am-4pm
Cleveland, MS location: Monday-Friday 10am-5:30pm, Saturday 10am-4pm
Contact Us
How can I reach you?
You can email us at blackdoorboutique1@gmail.com or call us at 228-218-3667
Returns & Exchanges
What is your return & exchange policy?
We offer a 10-day return or exchange policy from the date of delivery.
• We do not issue refunds to the original payment method.
• Eligible items may be returned for store credit or exchanged for another item.
What items are final sale?
All sale items, jewelry, and shoes are FINAL SALE and are not eligible for return or exchange.
What condition must items be in to be returned?
Items must be unworn, unwashed, and returned with original tags attached.
What if I receive a damaged item?
Damaged items must be reported within 2 days of delivery so we can assist you.
Shipping
How long does shipping take?
Processing time is typically 1–3 business days. Shipping times vary based on location, but most orders arrive within 3–7 business days after shipment.
Do you offer local pickup?
If local pickup is available, it will be listed as an option at checkout.
Do you ship internationally?
At this time, we ship within the U.S. only.
Ordering
How do I place an order?
Simply browse our collections, select your items, choose your size, and add them to your cart. Checkout is quick and secure!
Gift Cards
Do you offer gift cards?
Yes! Gift cards are available physically and digitally.
Do gift cards expire?
No, our gift cards never expire.
